Blog Squad

The Insider Threat in The Contact Centre

The insider threat is a significant problem in contact centres around the UK.  Matthew Bryars, CEO and Co-Founder at Aeriandi, explores the growing risk of fraud from an organisation’s own employees, the changing regulatory environment, and what forward thinking companies are doing to minimise the risks.    Statistics show that every year cyber security incidents […]

Cloud AutoML: Making AI accessible to every business

By Jia Li, Head of R&D, Cloud AI, and Fei-Fei Li, Chief Scientist, Cloud AI When we both joined Google Cloud just over a year ago, we embarked on a mission to democratize AI. Our goal was to lower the barrier of entry and make AI available to the largest possible community of developers, researchers […]


More than 300 delegates attended our first Customer Engagement Transformation Conference in London this week – and the event is being hailed for its world class content and its organisation by delegates, speakers and sponsors alike. Our latest CPD accredited conference followed on from our two hugely successful Customer Engagement Transformation Directors Forums in 2015 […]

Are you making yourself a victim of phone fraud?

Study finds 61% of consumers admit sharing answers to security questions on social media profiles London, UK, June 2017: Consumers are falling prey to the growing risk of phone fraud. A new study warns that criminals can use information found on social media profiles to answer weak security questions, posed by banks, to gain access […]

Best practices for making cyber security work

By Gavin Russell, CEO, Wavex Technology For many organisations their approach to cyber security is very much a reactive one — they’ve experienced a breach or attack, or an organisation in the same market space has been a victim, and up until then their attitude has been ‘it hasn’t happened to us’. However, with the […]

Are you GDPR ready? Three easy steps for a pro-active approach

Martin Bonney, Director International Consulting Services, Epiq Systems   The General Data Protection Regulation (“GDPR”) applies from 25 May 2018, and introduces a new set of rules relating to the collection, storage and processing of personal data. Companies should prepare for the Regulation in order to remain compliant and avoid financial pitfalls. The General Data […]

Cyber Security must be a C-Suite Priority

Digital technology has fundamentally changed business practice over the past decade. Cloud based applications dominate, workers routinely access corporate information remotely via smart phones and access to the corporate network increasingly includes supply chain members, contractors and part time workers.  Yet cyber security has failed to keep up – and some of the responsibility has […]