It is based on Consideration Symmetry©, which is the principle of paying as much attention to the employee as to the customer in order to facilitate the delivery of a quality service experience.
HELPING IMPROVE YOUR CUSTOMER ENGAGEMENT AND EMPLOYEE ENGAGEMENT – HOW DOES IT WORK?
Data is collected via 2 online surveys:
1. Customer survey (Level of customer satisfaction and customer perception of service)
2. Employee survey (Employee perception of customer satisfaction and the company’s commitment to it)
BAROMETER SURVEY PACKAGE INCLUDES:
· Preparatory interviews and meetings to help understand your environment
· Three customised questions of your choice that can be added to the customer and employee questionnaires
· Management of the two surveys online
· Report published online and customised PowerPoint version
· Benchmark with the annual online study (combining results from nine major industries)
· Multi-perspective strategy seminar with your company’s top management
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